Hello Great Openings Customers,
Greetings from West Michigan. As you may have heard, The State of Michigan has extended its “Stay Home, Stay Safe” executive order through May 1st, 2020. In support of the Nation, our State and our local community we are complying with these orders. That means our manufacturing facilities will remain closed and anticipate resuming production on May 4th, 2020. We are establishing new manufacturing protocols to ensure the safety of our employees and products shipped. We will communicate these protocols to you over the coming weeks. The lead times on your orders will be affected. Our customer service team has already started the process of adjusting schedules and will communicate to you on affected projects as soon as possible.
Some of you have asked about the government-mandated “essential orders”. We will prioritize these orders and are looking at ways of accommodating these requests. Essential orders need authorization from the end customer in the form of a signed letter on their specific letterhead. We will do our best to accommodate these requests. We appreciate your patience during this time.
- In-house orders will be receiving a new acknowledgment with a revised ship date.
- New orders will continue to experience extended lead times when we resume production
- Your customer service contact will be your point of contact to determine a go-forward plan for your order.
- We understand some orders may need to be modified. Please call customer service for details.
Although our manufacturing facilities are closed, our quoting and customer service group are open and eager to work with you through existing and new orders. We understand this is a stressful time, full of uncertainty. Our goal is to provide you with the same excellent customer care and quality products you have come to expect from Great Openings. Please join us in staying healthy and staying strong. We are all in this together.
